Booking Policies

Cancellation and reservations:
FREE rate

- When booking the FREE rate the cancellation is free of charge up to 5 days before the arrival date. Except for the period from July 2nd to September 18th, when cancellation is free of charge up to 12 days before arrival date. After this period will be charged one night.

- During the period from July 2nd to September 18th a deposit of 20% of the total amount of the reservation will be requested via a secure Reduniq link, by bank transfer or by MBAY. This deposit is only returned if the customer cancels 13 or more days of arrival. If you cancel 12 or less days from arrival, the deposit is retained.

- In case of no-show - the deposit made will not be refunded.

SMART rate

Cancellation
Non-refundable in case of cancellation or no show. Rescheduling available.
Low season (from 01/01 to 01/07 and from 19/09 to 31/12): Reschedule free of charge up to 5 days before check-in.
High season (from 02/07 to 18/09): Reschedule free of charge up to 12 days before check-in.

 

Payment of the entire amount at the time of booking. Payment can be made throught a secure link from Reduniq, by bank transfer or MBWAY.
Payment details will be sent by the hotel.

 

Special offers have specific cancellation policies and should be consulted individually
VAT included in all rates

Children and extra beds:
- Check-in time 3:00 PM 
- Departure 12:00 PM 
- Children and young people up to 12 years old can attend our indoor pool daily between 9am and 1pm.
- Pets allowed (please see the admission rules for pets)